As a pastor at a large church, I think a lot about communications. I am often considering which communication is best done face to face, and what can be done on the phone, through a printed letter, through a hand-written card, through a mass e-mail, through a personal e-mail, etc. Doing what is best is a complicated matter that is sometimes influenced by time constraints and the person I am communicating with. Sometimes it is hard to catch up with people face to face. For me, the phone sometimes feels more impersonal than a letter. Some people think e-mail is terribly impersonal but others think it is the next best thing to talking in person.
However, sometimes the boundaries seem more clear. Check out this article:
You've got mail, about your layoff - Houston Chronicle
At least it is not as bad as breaking up with someone via text message.
peace,
will
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